E5 PureClean · Trust & FAQ
Vetted local pros, held to our standard.
We are honest about the model: independent partner companies do the work. Here is what we check, what we guarantee, and what stays private.
Licence on file
Every partner company submits a licence number that we check before their account is approved.
Current insurance
Insurance expiry is stored and enforced. An expired policy suspends the account automatically at review.
Your details stay private
Contractors see only your ZIP, city and property size until one claims your job. The database enforces it, not the website.
Re-clean standard
Flag a problem within 24 hours and the partner returns to fix it at no charge.
Questions people actually ask.
If yours is not here, start a booking — you can stop at any step, nothing is charged.
Book a cleaning- Do you employ the cleaners?
- No, and we will not pretend otherwise. E5 PureClean is fulfilled by vetted local partner companies. We publish the price, verify the company, hold the standard, and step in when something goes wrong.
- Is the published price really the price?
- Yes for the property size and service you select. The only re-quote case is a home materially different from what was booked — a three bedroom booked as a studio, or a unit needing remediation rather than cleaning.
- Who has my phone number and address?
- Only the single partner company that claims your job. Before a claim, the job is visible to contractors as a ZIP, a city, a property size and a date. That masking is enforced inside the database.
- Can I request the same cleaner each time?
- On a recurring plan the same partner company keeps the route, so in practice you get the same team. Tell us in the special instructions if continuity matters.
- What if nobody claims my job?
- You hear from us, not silence. If no partner claims within the window we contact you with the next available date or refer you out.
- How do I cancel or reschedule?
- Free up to 24 hours before your window, from your account area. Inside 24 hours the partner has already blocked the slot, so a late cancellation may carry their fee.
- Do I need to be home?
- No. Leave doorman instructions or a lockbox code at booking. Most recurring customers are at work during the visit.
- What about supplies?
- Partners bring their own equipment and products. If you prefer specific products for allergies or surfaces, note it and leave them out.